Shipping policy
Shipping Policy at Macr.in
At Macr.in, we want your new sneakers to reach you as quickly and smoothly as possible, no matter where you are! This policy outlines how our shipping process works.
How We Calculate Shipping Costs and Delivery Times
Your shipping cost and estimated delivery time are calculated automatically at checkout, before you complete your purchase. This calculation is based on your delivery address and the shipping options available for your specific location.
Shipping Times and Tracking
We're committed to efficient and timely delivery of your products. Shipping and processing times are set to ensure your order is dispatched promptly and arrives within the estimated timeframe.
Once your order is shipped, you'll receive a tracking number via email. You can use this to monitor your delivery's progress directly through the provided tracking channels.
International Delivery and Important Considerations
We offer worldwide shipping. However, the availability of specific services, delivery times, and shipping methods may vary by country and region.
- Customs and Import Fees: For international orders, your shipment may be subject to import duties, taxes, customs clearance fees, or other charges levied by the destination country. These charges are the responsibility of the recipient and are typically collected upon delivery. Macr.in is not responsible for these fees and does not include them in the total order price. You agree that Macr.in is not considered the importer of any merchandise in relation to your order.
- Restricted Destinations: Please note that we reserve the right to limit shipping to certain countries or regions that are subject to applicable sanctions, embargoes, or other legal restrictions.
- Documentation: If your order requires customs scrutiny, you may need to provide necessary shipping information, and we will make commercially reasonable efforts to prepare the required export documentation.
Important Delivery Information
- Accurate Address: Please ensure your delivery address is complete and accurate to prevent delays or returns. If an order is returned due to an incorrect or incomplete address, or if it's unclaimed by the recipient, you'll be responsible for any costs associated with re-shipping the product (if applicable).
- Tracking Your Order: It's your responsibility to monitor your order's tracking updates. If you have any questions or issues with your delivery, please contact us.
- Delays: While we strive to meet estimated delivery times, delays can occur due to external factors like extreme weather conditions, operational issues with carriers, strikes, or customs inspections. In such cases, we'll do our best to keep you informed.
- Receipt: Your order can be received by third parties, such as doormen, family members, or neighbors, provided they sign the delivery confirmation.
Questions?
If you have any questions about our shipping policy or your order, please contact our team via email at macr.instore@gmail.com.